Privacy Policy

Overview

Mango Tribe ("Mango Tribe", "we", "our", or "us") is a brand owned and operated by IndiLore (Proprietorship).

We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Types of Information Collected

To provide you with a smooth shopping experience, we may collect different types of information.

 

  1.1 Information Provided By You

When you place an order, create an account, subscribe to our newsletter, contact us, or otherwise interact with us, we may collect information including:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order history
• Any information you provide through customer support enquiries or feedback forms

Providing this information is voluntary; however, certain information may be necessary to process your orders or provide our services.

 

  1.2. Payment Information

Payments made on our website are processed through secure third-party payment providers.

We do not store your complete debit card, credit card, UPI, net banking, or other payment credentials on our servers.

  1.3. Information Collected Automatically

When you browse our website, certain information may automatically be collected, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Time spent on pages
• Referral source
• Approximate geographic location
• Shopping activity such as viewed products and abandoned carts

This information helps us improve our website and better understand how customers use our services.

  1.4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.

Cookies may help us:

• Remember your shopping cart
• Keep you logged into your account
• Save your preferences
• Measure website traffic
• Improve website performance
• Understand customer behaviour
• Personalise content and offers

You can choose to disable cookies through your browser settings, although some features of our website may not function properly.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products to your address
• Provide customer support
• Send order confirmations and shipping updates
• Verify transactions
• Prevent fraud and misuse
• Improve our website and products
• Analyse customer behaviour and website performance
• Personalise your shopping experience
• Respond to enquiries and feedback
• Comply with legal and regulatory obligations

Where permitted, we may also use your information to inform you about:

• New product launches
• Promotions
• Special offers
• Educational content
• Brand updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who help us operate our business, including:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting providers
• E-commerce platform providers
• Analytics providers
• Marketing and email communication providers
• Customer support platforms
• Government or regulatory authorities where required by law

These service providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

4. Third-Party Services

Our website may use third-party tools and services to support website functionality, payment processing, analytics, marketing, customer communication, and order fulfilment.

These providers operate under their own privacy policies. We encourage you to review their privacy practices where applicable.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

5. Data Security

Protecting your information is important to us. We maintain reasonable administrative, technical, and organisational safeguards designed to protect your personal information against:

• Unauthorised access
• Disclosure
• Alteration
• Loss
• Misuse

While we take appropriate precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain transaction records
• Comply with legal, tax, and accounting requirements
• Resolve disputes
• Enforce our policies

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permissible
• Withdraw consent for marketing communications
• Raise concerns regarding how your information is handled

To exercise these rights, please contact us using the details provided below.

8. Consent

By using our website or providing your personal information, you consent to the collection, storage, use, and processing of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain your consent before processing your information for specific purposes.

9. Legal Compliance

We may disclose your personal information where required:

• by applicable law;
• to comply with legal processes or regulatory requirements;
• to protect the rights, safety, and property of Mango Tribe, our customers, or others;
• to investigate suspected fraud, security issues, or violations of our Terms and Conditions.

10. Business Transfers

In the event that Mango Tribe or IndiLore undergoes a business restructuring, merger, acquisition, sale of assets, or similar transaction, customer information may be transferred as part of that transaction, subject to applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or industry practices.

The updated version will always be available on this page along with the revised effective date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:

Email: hello@mangotribe.co

We will make reasonable efforts to respond to your queries as promptly as possible.